Brooklinen Reviews

Our order arrived and an entire set of washcloths was missing. We emailed Brooklinen who assured us they would look into it. No further message from them. Multiple emails later they just never replied and totally ghosted us. Needless to say, never refunded us.

Avoid at all cost. (And for what it’s worth, the quality is totally overhyped.)

The worst sheets I have ever had… Unfortunately, I fell for the social media hype and bought a whole set from brook linen. Within 6 weeks the sheets and duvet had torn. So disappointing!

I purchased a set of sheets and they were beautiful. I've never had such nice sheets before but it certainly makes sleep a whole lot easier. Their pillowcases have little flaps on the ends that keep the pillow from coming out and really finishes the look nicely. They were so nice I actually bought a friend a set of sheets for her birthday.

Silk pillow case falling apart and customer service offered me a 15% off a new one. The pillow didn’t arrive until May 2021 and was told the warranty started the day it was ordered in April. Thanks but no thanks. Buyer beware.

Ordered a bundle of towels, i.e. boxed set. Upon inspection, colors for bath, hand and face towels did not match - in a set! Advised to return the set and re-order in a different color. Placed the re-order with a rep on the phone and it would not apply discounts. Rep could not or would not place the order for me. A FedEx label was provided for the return. Two different FedEx locations could not scan the label. Had to call the company. Took 20 minutes to get a supervisor to authorize FedEx to pick it up at my home. No offer of compensation for the running around I had to do all because of their inefficiency until I demanded it, and then only a paltry 5% off the re-order - did refuse a 20% coupon off future order as I will NEVER order from this company again. Buyer beware.

The products fall apart quite quickly. We have two quilts (one they sent us for free because the first one came undone in about a week). The stitching came out of the first one without washing, just from sleeping for a week. They sent us a free replacement and the stitching popped loose in several areas within a week or two again. We have some sheets too and it’s the same, the material gets thin quickly and the stitching isn’t stable. Surprisingly low quality.

The customer service was great!

they will email you till death even when you unsubscribe ..shameful sorry i ever bought anything from them.never again..tell a friend

Fantastic service. I purchased a linnet duvet cover and a set of linen pillowcases on September 19, and received the items this morning September 21!

I am very pleased with the quality. I will be ordering 2 more complete linen sets. I originally ordered from Parachute (horrible customer service. They never delivered the product because it was out of stock. They refunded my money two weeks later.)

Will order from Brooklinen from now on.

I bought some of their Classic Cotton Core sheets and pillow covers that they described as being "perfect for hot sleepers" and that the material was breathable. Found this to be a total, flat-out lie after I put them on my bed and pillows.

They are super hot and provide no comfort during the heat. In fact, they feel hotter than generic 100% cotton sheets I bought at Kohl's for 1/3 of the price! Needless to say, I won't buy from here again and wish I bought from another site.

I ordered sheets in mid-June. I've been trying to contact Brooklinen since then for a shipping updates. It has been WAY more than the two to six business days that I was told it would take to DELIVER my order when I made my purchase.

I've spoken to a half dozen customer service agents trying to figure out where my order is. I was sent the wrong tracking info multiple times. Paula was supposed to email me an update yesterday, she didn't. I was offered a 5% discount for the sheets that are now weeks behind delivery.

I called again today, and was told to expect an email update in an hour. That was four hours ago.

I don't even want these sheets anymore, or to support their company. Even more suspect, I'm not able to leave a review about my experience on their actual website.